Front Office

This specialization covers the guest-facing core of a hotel: reservations and channel management, arrival, registration and the additional formalities required for foreign guests, room assignment and status control, key and security procedure, concierge and bell desk, guest relations and complaint handling, night audit, billing, cashiering and settlement, and upselling. Work is through a property management system, and occupancy, average rate and RevPAR are the measures of it.